Genesis Global Group is currently looking for a 2nd Line support Engineer for a fantastic Cloud/Telephony Solution provider based in Reading.  Full time position with a very good benefits package available.

 

The ideal candidates will have experience as a Support Engineer and looking to increase their exposure to the following:

 

• Monitor and maintain the computer systems and networks of an organisation. You may be required to install and configure computer systems, diagnose hardware/software faults and solve technical and application problems, either over the phone or in person.

• Provide desktop/server support, systems administration, troubleshooting, incident resolution, systems installations, documentation of support and system activities, as well as emergency out-of-hours support as and when required.

• Expected to visit customer sites to check the network status, physical equipment etc, which is then presented in a document and sent to the customer.

• Proven record working within an IT environment providing 1st/ 2nd line support within a hands-on Service/Helpdesk environment.

 

 

Essential Requirements include:

 

• Client / Server: Windows Win7/8 / Windows 2003/2008

• Strong working knowledge of Microsoft Office Suite

• Track record supporting hardware e.g. Printers, PCs, Laptops, Servers 

• A valid UK driving licence and

• Strong and confident telephone manner

• Experience of working on a helpdesk (at least 2 years)

 

 

Bonus Skills:

 

• Relevant Microsoft certifications

• Citrix experience and qualifications

• Vmware ESX server experience

• Cisco experience and qualifications

• Netapp

 

 

In order to apply for this role, please forward your most up to date CV and quote the reference number.

 

 

TAGS: Second, 2nd, Line, Support, Engineer, Reading, Service, Desk Agent, United Kingdom